Novatel Wireless now ships their MiFi 2372 with a new battery and battery door. This is because of a series of incidents involving the battery being punctured. As a result, the battery combusted due to excessive force from a sharp object.
There hasn’t been a recall on all of the MiFi 2372s. Novatel Wireless has recalled and deactivated the MiFi 2372 for Bell Mobility and Virgin Mobile Canada. The company will exchange the battery and battery door of your MiFi 2372. The MiFi 2372 is the only unit being recalled for Bell Mobility and Virgin Mobile Canada. The MiFi 2200 and MiFi 2352 are not being recalled. Novatel Wireless redesigned the battery door to prevent further incidents like the two that occured in Canada.
The MiFi battery door snaps open and closed. No tools are necessary or required to remove or install the battery or battery door. If you need to use excessive force to remove battery, please return the MiFi to your carrier or where you purchased your MiFi.
Battery door/battery removal:
- Place the MiFi so that the battery door is exposed
- Hold the device in both hands. The label end must be near the palms of your hands
- Place your thumbs on the traction bars near the corners of the MiFi battery door
- Using normal thumb pressure on the traction bars, slide the battery door away from you
- The door should move approximately a quarter of an inch and then stop moving
- Pick up the edge of the battery door that moves under your fingers to move the battery door
- Slightly pull the battery up so it moves over the edge of the MiFi
- Remove the battery from the battery well
DO NOT use knives, sharp objects, tools, keys, pens or any obsessive force to remove the battery. Using these objects could result in a punctured MiFi battery. Puncturing the battery may cause the device to combust.
